Frequently Asked Questions
Everything you need to know about your shopping experience with The Curated.
Where do you ship from and how long does it take?
We ship globally from our regional distribution centers. Standard shipping typically takes 3-7 business days, while express options are available at checkout for delivery within 1-3 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I ensure I select the right size?
Each product page features a detailed size guide and specific garment measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
Are your materials sustainably sourced?
Yes, we prioritize high-quality, natural fibers such as Grade-A cashmere, RWS-certified wool, and organic silks. We work closely with our suppliers to ensure ethical production standards and environmental responsibility.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Do I have to pay international duties and taxes?
For most major regions, duties and taxes are calculated and collected at checkout so there are no surprise fees upon delivery. Please refer to our Shipping page for a full list of DDP (Delivered Duty Paid) countries.